Miracles In Sight seeks energetic, compassionate individuals for remote Donor Center Coordinator positions in our 24 / 7 Donor Call Center. Donor Coordinators work closely with grieving families to facilitate eye tissue donation for corneal transplant and research in the United States and around the world. Donor Coordinators contact donor families and conduct medical social history interviews, while coordinating with hospitals, funeral homes and surgical recovery personnel.
Excellent communication skills, empathy and advocacy for donation required. Flexibility is a MUST. You will be required to work 3-12 hour shifts each calendar week on day shift or night shift, including some weekends, and holidays as the Eye Bank needs. Company equipment will be provided.
As a Donor Center Coordinator, you become part of a family with one purpose - providing the gift of sight. You’re making a profound difference in the lives of those who cannot see. We believe that offering sight to others is one of life’s most valuable gifts. We believe in what we do!
As one of the largest Eye Banks in the United States, MIS offers a positive, dynamic culture with a mission statement that truly helps others in need. Excellent training and benefits are included.
Degree preferred, but not required
High degree of professionalism and compassion toward Donor Families and Donation Partner Agencies
Must have good investigative and problem-solving abilities and work efficiently in a regulatory and quality-driven team environment
Excellent attention to detail and ability to multi-task; must have good typing and computer skills
Handle high outbound call volume, including cold calls
Interact with multiple online systems while speaking and inputting information received simultaneously
Strong oral, written, and interpersonal communication skills
Contribute to the overall quality of the department and organization by maintaining professional and technical knowledge
Knowledge of medical terminology preferred
2+ years prior call center experience in an eye or tissue bank preferred
Internal Number: 04
About Miracles In Sight
Miracles In Sight is a community governed not-for- profit organization dedicated to the restoration of sight through corneal transplantation. Since 1951, Miracles In Sight has provided eye-banking services to the patients, hospitals, physicians, and people of North Carolina. Our influence extends beyond the state because we collaborate with other eye banks in the country to provide transplant tissue to anyone in need, regardless of location.The Mission of Miracles In Sight is to recover, process and distribute ocular tissue for the restoration of sight through corneal transplantation and related medical therapy and research. To accomplish our Mission, we are committed to: •Educating the public and medical communities about the need for donation of eye tissue. •Ensuring that the wishes of donors and immediate family are carried out to the greatest extent possible. •Maintaining procedures to maximize quality of tissue distributed. •Working cooperatively with ophthalmologists and other professional clients to ensure optimum results for the recipient. Miracles In Sight is one of the World's largest Eye Banks. As such, MIS offers a positive, dynamic culture with opportunity for growth a...nd advancement. We offer an excellent benefit plan as well as job training for qualified individuals.
Our office is located in Winston-Salem, NC and is the fifth largest city in the state. Winston-Salem is often referred to as the “City of the Arts” because it created the first arts council in the United States and because it is home to local art schools and attractions. These include The University of North Carolina School of the Arts, the Winston-Salem Symphony, the Stevens Center for the performing arts, and more. In addition to the arts, Winston-Salem is home to Hanes Mall, one of the largest shopping malls in North Carolina. The city also enjoys BB&T Ballpark which is home to the Winston-Salem Dash and numerous delicious restaurants featuring local cuisine. Winston-Salem is located in the northwest piedmont area of North Carolina and is situated midway between the state’s Blue Ridge and Great Smokey mountains to the west and the Atlantic beaches and Outer Banks to the east.