An opportunity exists for a Patient Access Coordinator in Population Care Management at Penn State Health - Milton S. Hershey Medical Center in Hershey, Pennsylvania. As a member of a Care Management team, the Coordinator will be responsible for the daily operations and routing communications between a designated patient population to assure appropriate and timely coordination of medical service, access, physician and service referral, and direction of services offered at the organization and community. They will provide high quality scheduling experience for the designated patient population. The Coordinator will also maintain data matrix of patient interventions with to analyze patient outcomes. This is a full-time, day-shift position.
A nswers inbound calls from patients and internal stakeholders, redirecting patients as needed and performing all elements of scheduling accurately and politely at point of patient contact.
Places outbound calls to support scheduling
D emonstrates sound knowledge and judgment involving appropriate clinician when presented with a clinical concern from a patient
A cts as a liaison to Hershey Medical Center/ Penn State University staff and customers and responds to identified needs that support the goals and objectives of the institution relative to service excellence
C ollaborates with Medical Group Practice Sites and Department leadership in the resolution of operational problems and provides assistance for health promotion activities
A dheres to all organizational policies and procedures
H igh school diploma or equivalent
G raduate of an accredited Medical Assisting (MA) Program or Licensed Practical Nurse (LPN) program required
T hree years' of experience as a MA or LPN in an outpatient practice or clinical specialty area
A ctive PA license status as a Certified MA, Registered MA or LPN
E xcellent oral communication skills and computer skills
P REFERRED QUALIFICATIONS:
A ssociates degree in Healthcare Administration or a related field
P rior Call Center, Healthcare IT, or Healthcare operational experience
S trong customer service background
A s part of one of the country's pre-eminent universities, our 548-bed tertiary medical center is the central Pennsylvania's region's only level I adult and pediatric trauma center and academic medical center. Also home to Penn State Children's Hospital and Penn State Cancer Institute, we are considered a resource for the most complex adult and pediatric cases. A superb benefits package includes medical, dental, and vision coverage, paid-time-off, and a 401(k) retirement plan. Learn more by visiting us at https://hmc.pennstatehealth.org/for-health-care-professionals/careers .
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday - Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
Internal Number: 18616
About Penn State Health
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.