You bring your body, mind, heart and spirit to your work as a Director of Patient Access.
You know how to move fast. You know how to stay organized. You know how to have fun.
You’re passionate about transforming patient access services across the care site, improving the patient experience, and improving financial outcomes.
You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
This position is based at St. James Healthcare, but will be part of our Revenue Service Center team. You will report directly to our Senior Director of Patient Access and indirectly report to the Regional VP Finance for Montana. Direct reports will include all of the on-site Scheduling and Registration staff reporting up through Patient Access.
St. James Healthcare is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 98-bed hospital is the only full-service acute care facility in Butte, and we’re the largest hospital serving a seven-county area. Our mission is to bring health and hope to the poor, the vulnerable, our communities and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.
We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.
We’re proud of what we know, which includes how much there is to learn.
As a Director of Patient Access you need to know how to:
Own responsibility for leading the patient access function for the care site – providing a high level of operational effectiveness as well as customer service during the scheduling and registration process.
Effectively direct patient access to meet identified key performance objectives.
Build and maintain relationships with the care site VP Finance, site leadership and other collaborative partners in the organization in system and site initiatives.
Collaborate with the Sr. Director of Patient Access to set the financial performance goals and determines plans, priorities, and work assignments to achieve them.
Direct and manage patient access department in a manner that delivers high quality registration services highly integrated with patient billing/financial services with the objective of lowering overall revenue cycle production costs.
Manage within a framework of identified revenue cycle metrics, ensuring consistently high performance.
Contribute to the development of the annual budget. Make spending and resource decisions within budgetary guidelines; ensures accountability to operating and capital budget.
Evaluate effectiveness of patient access work functions and implements "best practice" changes to workflow, policies, procedures and systems as appropriate.
Co-manage financial counseling and Medicaid eligibility services based at the care site.
Ensure all activities are supportive of Internal Audits and Organizational Responsibility Program (ORP), Compliance, Safety, JCAHO, EMTALA and HCAHPS initiatives.
Manage and coordinate activities related to personnel management, including interviewing, hiring, staffing and counseling.
We hire people, not resumes. But we also expect excellence, which is why we require:
Bachelor’s degree or equivalent work history in management and/or health related field.
CHAA and/or CHAM Certification Preferred.
Demonstrated knowledge of the health care industry, specifically the functions of access services and patient accounts through a minimum of seven years’ experience, three of which are required in a management/supervisory role.
Demonstrated experience working with clinical staff within the hospital and operations leadership.
Experience managing work groups involved in revenue cycle operations – with the ability to evaluate and adjust workflows to optimize performance.
Experience in leading patient focused service operations in admissions, billings, collections and customer service.
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.