The Program Manager for Population Health and Health Plans is overall responsible for day-to-day operational management of all activities in the designated Center of Excellence program area within Information Management division. Scope includes developing, evaluating and implementing program policies, procedures and standards; determining program service levels and enhancements, developing and monitoring program budgets; providing technical advice and oversight to staff or other departments related to respective programs; evaluating information concerning a customer's conceptual needs and guiding development of business case; and estimating and coordinating program activities and associated costs. This position will have direct management of business analysts and project management staff and will be accountable for managing daily work as well as calibrating career path of disciplines, defining and executing against skill growth in these areas.
Life Cycle Management-- Manages the product life cycle for a set of "related" software programs including:
Reviews/understands market/technology trends for relevant systems
Manages CHRISTUS portfolio of applications for relevant systems, and fit within the enterprise architecture
Conducts release planning for system upgrades
Conducts contract management for related systems
Designs applications integration and enterprise architecture for related systems
Customer Support- Understands the operational needs of CHRISTUS corporate organization, and evaluates opportunities to improve operations through applications technology and/or more efficient use of available technologies. Guides and assists with customer processes including:
System selection processes for new applications
Pre-implementation gap analysis and scope definition
Project metrics and ROI definition
Project Initiation - Finalize "Discovery" and "Definition" phases of the project lifecycle prior to handoff to Implementation Services (Will some of this be done by the Business Strategic Analyst???)
Vision and Strategy -- Provide input into the Population Health and Health Plan vision and strategy of the organization, supporting the ITIL strategic plan and continuous improvement plan.
Program Leadership - Monitor, manage and/or perform day-to-day operations of the assigned programs to ensure that policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively; take corrective action as necessary.
Budget & Financial Administration - Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components.
Staff Management - Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals. Terminate staff as required. Provide ongoing management and motivation to ensure that the staff is focused committed and capable of producing expected results. Create and maintain a teamwork environment conducive to productive output, successful staff advancement and a rewarding work experience. Establish and enforce department policies, procedures and standards.
Portfolio Management- Facilitates System Standardization/Rationalization, managing and updating the Population Health and Health Plan line portfolio of standard applications and technology. Assists the project initiation team processes for scheduling and resourcing projects.
Communication -- Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates.
Standards --Develop and implement standards and procedures for technical and operational processes, tools and communication techniques. Analyze and recommend procedural and technical standards and changes to enhance user tasks and correct problem areas, as they become known.
Contract Negotiations -- Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes.
Reporting --Establish and monitor department quality objectives, milestones and benchmarks. Develop and implement effective tools to measure performance against these standards, and to document and regularly report on all process metrics, plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments.
Support - Interface with IM management to understand their business and service needs and develop processes for IM implementation to accommodate them. Lead in the development and documentation of procedures and standards that ensure accurate evaluation of Clinical Strategy standards required for support of clinical, business and technical processes.
Teamwork -- Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Other -- Perform other duties and special projects as assigned by the Director.
Bachelor degree in Computer Science, Management Information Systems, Healthcare Business or related field preferred.
An advanced Information Systems or Business degree will be considered an asset.
Education and experience in relevant ITIL support and delivery processes preferred.
Six years of experience managing IT Population Health or Health Plan or healthcare projects or programs of small to medium scope and complexity or a combination of years of relevant experience and equivalent education.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.