Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.
The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.
Our ophthalmologists provide consultation, evaluation and treatment of ophthalmological problems through general and subspecialty practices at UCSF Medical Center. We have the largest surgical eye care program in Northern California, which includes refractive surgery (laser vision correction), cataract and cornea surgery, neuro-ophthalmology, plastic surgery and vitreoretinal surgery. Our other areas of expertise are glaucoma diagnosis and treatment, ocular inflammatory disease (uveitis), ocular oncology, and diagnosis and treatment of retinal degeneration.
Routine vision care is offered at the Comprehensive Ophthalmology Clinic and the Optical Dispensary. This service is conveniently located near primary care providers in the Ambulatory Care Center (ACC). Here, we offer examinations, eyeglass prescriptions, contact lens services, optical dispensing and management of eye diseases by experienced professionals.
Under the general supervision of the Practice Manager, the Practice Supervisor will work independently and have primary responsibility for the supervision of administrative/clerical and potentially clinical staff of the Ophthalmology practices at the Ambulatory Care Center and Beckman Vision Center. The Practice Supervisor will be responsible for supervising the operational, human resource and administrative tasks of the Practices.
The Practice Supervisor must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment.
The flexibility to orient and work at all UCSF Medical Center locations is required.
- One to three years of progressively higher executive administrative experience
- Bachelor's degree in related area and / or equivalent combination of experience / training
- Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment
- Medical Terminology experience
- Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements
- Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters
- Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions
- Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies
- Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses
- Knowledge of business software and specialized applications and data management systems used in clinic / center operations
- The flexibility to orient and work at all UCSF Medical Center locations is required
- Ophthalmology and/or clinic operations experience
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.