The Intake Coordinator is responsible for conversion of referrals into actual admissions. The individual manages all referrals from the time of referral to the time of actual admission. The Intake Coordinator monitors turn around times for completing initial screenings verification of insurance benefits, and secures all necessary approvals prior to admission. The individual must document thoroughly all conversations, authorizations and information related to each referral. The Intake Coordinator documents all referrals, outcomes and timeframes. The individual establishes and maintains relationships with referral sources to facilitate referrals and smooth patient transfers.
Qualifications: Education/Experience: High School Diploma or Equivalent is required. Previous experience in healthcare as HMO/PPO Member Service or Provider Services representative or hospital business office is required. Medical terminology and demonstrated organizational skills necessary.
Knowledge and Ability: The ability to communicate effectively (written and verbal) with medical and administrative staffs as well as patients and families, in an assertive, professional manner. Self motivated, self-directed with excellent organizational skills. Ability to effectively handle multiple tasks simultaneously. Ability to complete the intake forms accurately and thoroughly within established timeframes. Knowledge of Medicare, Medicaid, and commercial insurance preferred.
Physical Requirement: Good general health and stress coping ability. Full mobility and ability to participate in normal activity. Demonstrates ability to speak and hear to communicate with patients, physicians, hospital personnel and the public. Near vision acuity for accurate reading and ability to inspect and analyze work. Able to lift up to thirty (30) pounds. Able to bend, stoop and stretch with minimal physical limitation.
OSHA Task Category: The normal procedure involves potential exposure to blood, body fluids or tissue. Universal Precautions with patients should be adhered to in the unlikely event of accidental exposure with ready access to first aid. Protective devices should be worn by the employee when performing tasks that may cause exposure.