SUMMARY: This is a key position influencing all departments of Open Door Community Health Centers (ODCHC) by developing and implementing strategies to provide training and development activities to employees at all levels of the corporation. This position will participate in the Workforce Development Team and work with ODCHC departments as well as standing and ad hoc committees to identify required, optional, formal and informal training and development activities, including management, compliance activities and corporate improvement initiatives. The Manager will work with a diverse group of ODCHC personnel to assure a wide variety of high quality training and development programs, ranging from new employee orientation, basic employment expectations, skill development, compliance, soft skills, managerial coaching and opportunity and change initiatives. Topics will correspond with the range of technical, clinical, technological, behavioral, cultural and managerial activities required by ODCHC. Manager will also assist in vetting and preparing trainers and instructors. This is primarily an office-based position with some local and regional travel. Public speaking and presentations will be expected but are not the primary focus of the job. The ability to understand and integrate diverse opinions and perspectives is essential. Undergraduate degree in education expected; graduate degree preferred (related degree and equivalent experience considered); five or more years of experience in education, training, training development or related activities; understanding of adult learning theories and learning styles; knowledge of various technologies; experience in a health care setting preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential responsibilities are conducted within the context of strong interpersonal, verbal and written communication, including presentation and public speaking, as well as attention to detail and collaboration with diverse groups of staff, managers and senior leadership.
Participate in and follow?through on recommendations of the ODCHC Workforce Development
Team; participate on other committees related to employee retention and development;
Identify and assist in the development of training and group development plans and programs in collaboration with multiple stakeholders; provide support for development of curriculum with clear goals;
Integrate the use of on?line, in?person and mixed media in developing and disseminating training activities; identify, schedule and review potential venues;
Establish mechanisms to maintain documentation of training attendance, completion and testing;
Evaluate training programs, trainers and materials and make recommendations for refinement and improvement, assuring sustainability of activities;
Analyze expense, opportunity costs, and return on investment of training and development activities;
Review, assist, prepare and mentor identified trainers and support staff, including identification and assessment of external resources and consultants;
Present selected training programs;
Aid in the promotion of ODCHC in the local and regional marketplace as an exciting employer of choice and maintain strong relationships with educational institutions and other career development resources to identify opportunities for training or qualified trainers;
Adhere to ODCHC’s policies and procedures; and,
Other duties and responsibilities as identified and assigned by Chief Human Resources Officer.
EDUCATION, EXPERIENCE and LICENSURE
Undergraduate degree in education expected; graduate degree preferred (related degree and equivalent experience considered);
Five or more years of experience in education, training, training development or related activities;
Understanding of basic adult learning theories and use of various technologies;
Experience in a health care setting preferred; and,
Valid and insurable California drivers’ license.
QUALIFICATIONS AND EXPECTATIONS
Excellent interpersonal, written and verbal communication skills, including public?speaking and presentations;
Excellent organizational and time management skills; ability to set priorities and meet deadlines;
Excellent computer skills, including ability to use word processing, spreadsheet, data management, web?based programs, ODCHC MS, PowerPoint, SCORM, video, course authoring solutions and/or related software;
Ability to read, interpret and apply employment policies and procedures, and governmental regulations;
Ability to effectively present information and respond to questions from participants, supervisors, managers, others within the corporation and the general public;
Effective presentation skills;
Ability to collaborate with others while working with minimal supervision;
Ability to maintain confidentiality and objectivity; and,
SUPERVISORY RESPONSIBILITIES: The Manager will supervise, in collaboration with department managers and administrators, training material developers and trainers, whether internal or external.
SUPERVISION AND SUPPORT: The Manager reports directly to the Chief Human Resources Officer; however, is guided in large part by the Workforce Development Team and works collaboratively with ODCHC managers and leadership.
PHYSICAL REQUIREMENTS: This is largely an office?based position; however, working in clinics is anticipated. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.
Speaking and hearing sufficient to communicate effectively by telephone, video or in?person at normal volumes;
Vision adequate to read documents, computer screens, forms and designs and to differentiate colors as necessary;
Ability to use standard medical equipment and standard computer equipment;
Ability to lift and carry packages and boxes weighing up to 25 pounds;
Ability to travel locally and long?distance by car and air;
Ability to sit or stand for extended periods of time;
Ability to use keyboard and view computer screens for extended periods of time; and,
Ability to move around offices and clinics as needed.
Additional Salary Information: Dependent on Experience
Internal Number: ADM-18-00008
About Open Door Community Health Centers
Open Door started as a single clinic in 1971. At that time there wasn’t enough access to quality health care in Humboldt and the surrounding counties. The founders of Open Door Community Health Centers shared the vision of providing excellent health care and education to all members of the community.
Now, Open Door has 13 clinics, and 3 mobile clinics, spread throughout Humboldt and Del Norte counties, serving approximately 50,000 patients a year and employing over 500 members of the community. Open Door continually seeks to promote the development of a health care system which meets the needs and enhances the health to all members of our community.