Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
The Department of Quality, Safety and Risk Prevention (QSRP) equips and empowers VUMC faculty and staff to offer care that is safe, timely, effective, efficient, and patient-centered. As a member of QSRP, this role will coordinate, monitor, and evaluate quality and patient safety activities within the Vanderbilt health system. Manage internal quality improvement teams and serve as a quality and patient safety resource by collaborating with personnel and departments involved in quality improvement activities. Provide project management facilitation, education and data analysis for improvement of organizational or departmental systems/processes. Works in collaboration with data analysts, performance improvement engineers, and quality and patient safety leadership team.
Key Functions and Expected Performances:
1. Develop work goals for the unit/area consistent with institutional and departmental goals and policy.
a. Plan to achieve goals or establish priorities.
b. Initiate changes or develop new policies, procedures and/or methods.
c. Help unit to understand, share, and support the vision.
2. Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions.
a. Monitor and coordinate programs and actions.
b. Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures.
c. Coordinate the activities of one or more functions to affect unity of operation.
d. Adjust work schedules or project priorities to meet emergencies or changing condition.
e. Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem.
f. Participate in periodic management meetings to keep top management informed of problems and concerns.
3. Exceed defined service standards for the unit/area.
a. Ensure that the service standards established for the unit/area are met or exceeded.
b. Monitor performance against service standards.
c. Use patient/customer satisfaction data to improve systems, processes, and outcomes.
4. Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff.
a. Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
b. Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions and measurable performance standards.
c. Ensure that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment.
d. Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner.
5. Monitor quality assurance standards, programs and procedures within the unit/area.
a. Ensure that defined quality standards are met within area of responsibility.
6. Department Administration
a. Assist with coordination, aggregation, analysis, and translation of info for use by leadership and improvement teams.
b. Provide leadership and coordination of major projects and initiatives.
c. Provide research and analysis of event, coordinate and facilitate analysis to identify process/system flaws, and assist in development of planning for process redesign.
d. Coach and mentor staff and management in quality improvement, process management, and event analysis.
e. Manage department activities and assignments. Handle planning, selection and logistics.
f. Mentor quality consultants to expand their knowledge and expertise.
Bachelor's Degree and 3 years of experience
Previous Health Care experience
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.
Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties.
Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disea...se.
As the largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.
Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.